When you receive your order, I hope of course it is everything you hoped for and more, but in case you want to return the item for any reason, please email me straight away expressing your wish to return. According to EU distance selling regulations, you can return an online purchase for any reason within 14 days. I follow a specific return procedure if you are outside of Europe, so please contact me for detailed advice before sending anything back. You will receive a full refund for your purchase when I receive it back unused and in its original condition. You will need to pay for the return postage. Please note that for hygienic reasons, earrings are non-returnable.

In case of long postal delays, please get in contact with me. I adhere to PayPal's Buyer Protection policy, so if the tracking info shows your package has not arrived after 40 days (international) or 20 days (domestic) from the posting date, I'll refund your purchase. If the package then turns up later, you can decide to either repay and keep it or simply return to sender.

If a package was to get lost while in the hands of the postal service, I would be just as disappointed as you about it, so would do my utmost to make things right. With unique items it's always difficult to replace with exactly the same, but together will figure something out, whether a refund or a replacement! (Luckily, I haven't yet experienced a fully lost package, only a few delivery delays in my five years of selling internationally.)